Business Central for Retail Management and e-Commerce

Business Central for Retail Management and e-Commerce

With the steady rise of e-Commerce and the growing digital world of online shopping amidst the COVID19 global pandemic, retailers are faced with the following challenges:

• Facilitating a multi-challenge buying experience for customers
• Providing a seamless experience for customers
• Integrating various marketing and sales technologies to deliver optimal results
• Keeping track of inventory and logistics
• Investing in short-term and long-term financial reporting to keep track of finances

Microsoft Dynamics 365 Business Central offers an all-in-one Enterprise Resource Planning (ERP) solution equipped with the essential tools and features for retail managers to handle multi-channel selling and tackle the above challenges with ease.

Below are some of the benefits of implementing Business Central for retail management:

1. Centralised management of pricing and planning
   Business Central allows retail managers to plan the best structural procedures restocking, maximizing space and boosting productivity. It also enables them to manage all pricing from one central database. Its user interface is designed to give users easy access to all tasks handled by various employees and departments in the organisation.
2. Business Intelligence for better productivity
   Microsoft Dynamics 365 Business Central consolidates Point-of-Sale, store operations, supply chain, merchandising, CRM and financial information. This provides retail managers and their team with real-time data that is simultaneously holistic and specific. Since all this data is available at a glance, it helps boost productivity and efficiency whether you’re a brick-and-mortar store or an e-commerce business.
3. Increase profits through customer analysis
   Through leveraging customer analysis, Business Central allows users to study and interpret historical buying patterns and identify opportunities to upsell. Customer buying patterns are also a valuable source of information in determining restocking needs as well as anticipating seasonal demands.
4. Avoid overstocking or low stock issues with automatic ordering
   Automatic ordering reduces lead times, ensures retailers can replenish stock as needed as well as prevents low stock issues from occurring or obsolescence of inventory due to overstocking.
5. Providing customers with excellent service
   One of the most important aspects of a successful retailer is to ensure customer satisfaction – right from the first point of interest to the final point of sale. Business Central facilitates this by providing you with real-time information, allowing retail managers and their team to make quicker, smarter decisions.

Austral Dynamics has proven expertise in implementing Microsoft Dynamics 365 Business Central and providing training to businesses and organisations to achieve optimal results using powerful Microsoft ERP software.

To leverage the power of Business Central for your business, contact us at 02 9763 2040